If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 28 days of receipt for a full refund.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
We are unable to accept pierced earrings for refund or exchange due to hygiene reasons; and commission pieces also cannot be returned so please make sure you definitely would like it and are happy with the design before ordering.
Glass and stone rings can rarely be re-sized as the process of heating the silver again to re-solder them cracks the glass or stone, so it's worth spending a bit of time making sure you get your size right: have a look at our sizing page to double-check.
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.